Terms and Conditions of Sale

Last updated: 22nd July 2026

1. About us

Wheel Wizard Malta is a trading name used by Edward Borg, sole trader.

Our business details are:

Owner: Edward Borg
Trading name: Wheel Wizard Malta
Business address: Triq Psaila, Birkirkara BKR 9076, Malta
VAT number: MT 1471-2519
Telephone: +356 2765 0003
Mobile: +356 9945 7695
Email: [insert customer-service email]

In these Terms and Conditions, “Wheel Wizard”, “we”, “us” and “our” refer to Edward Borg trading as Wheel Wizard Malta. “You” and “your” refer to the customer.

These Terms apply to purchases made through our website, by telephone or email, and from our physical shop where relevant.

Nothing in these Terms limits or excludes any rights that you have under applicable Maltese consumer law.

2. Product information

We make every reasonable effort to ensure that product descriptions, photographs, specifications, prices and availability shown on our website are accurate.

Colours and appearance may vary slightly depending on lighting, photography and the device used to view the website.

Manufacturers may occasionally change product specifications. Where we become aware of a material change before accepting your order, we will inform you and give you the option to proceed with the revised product or cancel the order.

Images are provided for identification and guidance. We will not substitute a materially different product without your agreement.

3. Prices

All prices displayed to consumers are in euro and include VAT unless clearly stated otherwise.

Delivery, assembly or other additional charges will be shown before you complete your purchase. You will not be charged an additional fee that was not disclosed before placing your order.

The total price, including taxes and compulsory charges, must be made clear before an online order is placed.

We reserve the right to correct an obvious pricing or description error before accepting an order. Where an error is discovered, we will contact you so that you may either confirm the order at the correct price or cancel it for a full refund.

4. Placing an order

When you place an order, you are making an offer to purchase the selected goods from us.

An automatic order acknowledgement confirms that we have received your order. It does not necessarily mean that we have accepted it.

A contract is formed when we send you confirmation that:

• the order has been accepted;
• the goods have been dispatched; or
• the goods are ready for collection.

We may decline an order before acceptance where, for example, the product is unavailable, the price is clearly incorrect, payment has not been authorised or we are unable to deliver to the requested location.

Where payment has already been taken for an order that we cannot accept, we will refund the amount paid.

5. Payment

Payment must be made using one of the methods offered at checkout or agreed with us in writing.

Goods must normally be paid for in full before they are dispatched, delivered or released for collection.

Any deposit, instalment arrangement or “Bike Now, Pay Later” agreement may be subject to separate written conditions. Those conditions will be explained before the customer enters into the arrangement.

Ownership of the goods remains with Wheel Wizard until the full agreed price has been paid. This does not change when responsibility for damage or loss passes to the customer under the delivery provisions below.

6. Availability, pre-orders and special orders

Products marked as available may occasionally have been sold shortly before the website stock level was updated.

Estimated arrival dates for pre-orders and special orders are based on information supplied by manufacturers, distributors and transport providers. We will keep you informed of significant delays where reasonably possible.

For pre-orders or special orders, any delivery date agreed with you may be longer than the normal delivery period.

Before accepting a special or customised order, we will tell you:

• the expected delivery time;
• whether a deposit is required;
• whether the deposit is refundable;
• whether the product is being made or configured specifically for you; and
• whether the statutory right of withdrawal may be excluded.

A product is not automatically considered personalised merely because it has undergone normal bicycle assembly and safety preparation.

7. Collection from our shop

We will contact you when your order is ready for collection.

Please bring your order confirmation and reasonable proof of identity when collecting higher-value goods.

A bicycle may need to be adjusted for the rider at the time of collection. The customer should allow sufficient time for handover, setup instructions and any final adjustment.

Orders should be collected within 7 days after we notify you that they are ready. Where an order remains uncollected, we will contact you before deciding whether to cancel the order or apply any reasonable storage charge previously disclosed to you.

8. Delivery

We currently deliver to Malta and Gozo .

Available delivery options, charges and estimated times will be displayed at checkout or confirmed before the order is accepted.

Unless another delivery period has been agreed, goods should normally be delivered without undue delay and no later than 30 days after the contract is concluded. Where delivery cannot be completed within the agreed period, the customer may provide an additional reasonable period for delivery and may cancel if delivery still does not take place.

Delivery dates are estimates unless we expressly agree that a particular date is essential.

You are responsible for providing an accurate delivery address and ensuring that someone is available to receive the goods.

Responsibility for loss or damage remains with us until the goods are physically received by you or by a person nominated by you. This does not apply where you independently appoint a carrier that was not offered or arranged by us.

9. Goods damaged during delivery

Please inspect delivered goods as soon as reasonably possible.

Where packaging or goods appear damaged, please photograph the packaging and product and contact us promptly. Quick notification helps us investigate the matter with the delivery provider.

Failure to report transport damage within a particular number of hours does not automatically remove your statutory rights.

Where we arranged the delivery, we remain responsible for transport damage occurring before the goods are received by you.

10. Cancelling an online or distance purchase

This section applies where the purchase contract was concluded online, by telephone, by email or away from our normal business premises.

You may normally withdraw from an eligible distance contract within 14 days without giving a reason. For goods, the withdrawal period normally begins when you or a person nominated by you receives the goods.

To exercise this right, you must send us a clear statement that you wish to cancel. You may contact us by:

Email: [email protected]
Post or in person: Wheel Wizard Malta, Triq Psaila, Birkirkara BKR 9076, Malta

You may use the cancellation form at the end of these Terms, although using that form is not compulsory.

After notifying us, you must return the goods without undue delay and within the applicable legal period.

11. Condition of returned goods

You may inspect goods to the extent reasonably necessary to establish their nature, characteristics and operation, in the same way that you could reasonably inspect them in a shop.

You may be responsible for any reduction in value caused by handling or use beyond what was reasonably necessary for that inspection.

For example, riding a bicycle outdoors, fitting accessories that leave marks, shortening components, removing protective films or using tyres on the road may reduce the value of the bicycle.

Please return all items supplied with the product, including accessories, chargers, keys, manuals and reusable packaging where available.

Original packaging is helpful and may reduce the risk of transport damage, but the absence of packaging does not by itself remove statutory rights.

12. Cost of returning an unwanted product

Where you cancel an eligible distance purchase because you have changed your mind, you are responsible for the direct cost of returning the goods unless we have agreed to pay that cost.

Because complete bicycles, e-bikes and some larger products cannot normally be returned through ordinary post, the estimated cost of collection or return transport must be provided before purchase.

Estimated bicycle return cost: [insert amount or calculation]
Estimated e-bike return cost: [insert amount or calculation]
Gozo collection supplement: [insert amount]

The customer must be informed in advance where they are expected to pay the return cost, particularly for bulky items.

13. Refunds following cancellation

Where you validly cancel an eligible distance contract, we will refund the amounts due, including the cost of our least expensive standard delivery option.

Extra delivery costs resulting from your choice of an express or more expensive delivery method are not normally refundable.

We will process the refund within the applicable legal period. We may wait until we have received the returned goods or evidence that they have been sent back.

Refunds will normally be made using the original method of payment unless another method is agreed.

The applicable rules require reimbursement within 14 days of notification, although the trader may withhold payment until the goods or evidence of return are received.

14. Exceptions to the right of withdrawal

The statutory right to cancel a distance purchase may not apply to certain products and services, including:

• goods made to your specifications or clearly personalised;
• sealed goods that are unsuitable for return for genuine health or hygiene reasons once unsealed;
• goods that deteriorate or expire rapidly; and
• services completed in full after you expressly requested performance to begin and acknowledged the consequences for the withdrawal right.

The exception for personalised products will only be applied where the product was genuinely made or materially configured specifically for the customer.

Your rights concerning goods that are faulty, damaged or not as described remain unaffected.

15. Purchases made inside our shop

Unused standard-stock items may be exchanged or returned for store credit within 14 days when accompanied by proof of purchase and returned in resaleable condition. This does not apply to special orders, personalised goods, nutrition products, clearance goods or items that have been fitted or used.

16. Faulty or misdescribed goods

Goods sold to consumers must correspond with their description, possess the qualities and performance reasonably expected of similar goods and be fit for their normal purpose.

Consumers have a minimum two-year legal guarantee for goods that are faulty, do not match their description or do not perform as reasonably expected. This legal guarantee applies independently of any additional manufacturer’s warranty.

Where a product does not conform to the contract, the available remedies may include:

• repair;
• replacement;
• an appropriate reduction in price; or
• cancellation and refund where legally applicable.

Repair or replacement will normally be considered first where it is possible, proportionate and can be completed within a reasonable time without significant inconvenience.

Please contact us and provide:

• reasonable proof of purchase*;
• the product or serial number where relevant;
• a description of the problem; and
• photographs or video where these would help us assess the issue.

*Reasonable proof of purchase may include an invoice, receipt, order confirmation or other evidence showing that the product was purchased from us.

17. Wear, maintenance and accidental damage

The legal guarantee covers a lack of conformity or defect. It does not mean that every product component is guaranteed against normal wear, accidental damage, misuse or inadequate maintenance.

Bicycle components such as tyres, tubes, brake pads, chains, cassettes, bearings and grips naturally wear during use. However, an item will not be rejected automatically as a warranty claim merely because it is a wear component. Each claim will be assessed according to the product’s age, use, maintenance and the nature of the alleged defect.

Damage caused by the following may not constitute a manufacturing or conformity defect:

• collision, impact or accidental damage;
• use outside the product’s intended category;
• incorrect installation by someone other than us;
• unauthorised modification;
• use of incompatible components;
• failure to follow reasonable maintenance instructions;
• water ingress or corrosion caused by improper storage or use; or
• continued use after a fault becomes apparent.

This section does not exclude liability where the problem was caused by incorrect installation performed by us or by inadequate instructions or advice supplied by us.

18. Manufacturer warranties

Some products include a manufacturer’s commercial warranty.

The duration, scope, registration requirements and exclusions of these warranties are determined by the relevant manufacturer. Some manufacturers may require the bicycle or component to be registered within a stated period.

A manufacturer’s commercial warranty is additional to, and does not replace or reduce, the customer’s statutory rights against us as the seller.

We may assist the customer in submitting information to the manufacturer, but the customer’s legal rights are not limited only to what the manufacturer agrees to provide.

19. Bicycle sizing, compatibility and installation

We will take reasonable care when providing sizing, compatibility and technical advice based on the information available to us.

The customer is responsible for providing accurate information regarding rider measurements, intended use and existing bicycle components.

Where a customer purchases a component for self-installation, they should ensure that it is installed by a suitably competent person and according to the manufacturer’s instructions.

We are not responsible for damage caused by incorrect information supplied by the customer or improper installation performed by another person. This does not affect responsibility for advice or work carried out negligently by us.

A professional bike fitting recommends a position based on the information and condition present at the time of the fitting. It does not constitute medical advice or guarantee that the rider will never experience discomfort or injury.

20. Workshop services

Repairs, servicing, diagnostics and workshop work may be subject to separate conditions shown on the workshop job card or provided at the time of booking.

An estimate is based on the condition visible during the initial inspection. Where additional faults or required work are discovered after dismantling, we will seek your approval before carrying out material additional work.

Parts removed during warranty work may need to be returned to the manufacturer or supplier and may not be available for return to the customer.

21. Government grants and scrappage schemes

Any government grant, VAT refund, scrappage incentive or other subsidy is administered by the relevant authority and not by Wheel Wizard.

We may assist customers with information or documentation, but we cannot guarantee:

• eligibility;
• approval of an application;
• the amount awarded;
• the processing time; or
• payment by the relevant authority.

Unless we expressly agree otherwise in writing, the customer remains responsible for paying the full purchase price to Wheel Wizard regardless of whether a grant application is approved or paid.

The customer is responsible for providing complete and accurate information and submitting any required documents within the applicable deadline.

Nothing in this section removes responsibility for an error made directly by us when providing an agreed paid application service.

22. Limitation of liability

Nothing in these Terms excludes or limits:

• rights that cannot lawfully be excluded;
• liability for fraud or fraudulent misrepresentation;
• liability for death or personal injury caused by negligence; or
• liability for faulty goods where consumer law provides a remedy.

Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.

We are not responsible for delays or failure caused by circumstances genuinely outside our reasonable control, although this does not remove any right to cancel or obtain a refund where the law provides one.

23. Personal information

We process personal information in accordance with our Privacy Policy.

Information may be shared with payment providers, delivery companies, manufacturers, distributors or public authorities where reasonably necessary to process an order, delivery, warranty case or grant application.

Please refer to our separate Privacy Policy for further information.

24. Complaints

Please contact us first so that we have an opportunity to investigate and resolve the matter.

Email: [email protected]
Telephone: +356 2765 0003
Address: Wheel Wizard Malta, Triq Psaila, Birkirkara BKR 9076, Malta

Please include your name, order or invoice number, the relevant product and a clear description of the issue.

Where a dispute cannot be resolved directly, a consumer may seek information or assistance from the Malta Competition and Consumer Affairs Authority and may use an applicable alternative dispute-resolution procedure.

25. Governing law

These Terms are governed by the laws of Malta.

Any dispute will be dealt with by the courts or competent dispute-resolution bodies having jurisdiction under applicable law.

Nothing in this section removes any mandatory consumer protection available to a consumer under applicable law.

26. General provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A failure by us to enforce a provision immediately does not mean that we have waived the right to enforce it later.

The Terms applying to an order are those made available when the order was placed. Changes published later will not retrospectively alter an existing contract.